On September 27, e-SCM Solutions organized a customer day in Saint-Jean-de-Luz, bringing together many users and partners of the platform. This day was an opportunity to take stock of our news, the product roadmap, the new features of the solution and to explore customer feedback.
The event was marked by strong engagement from participants, who were able to discuss the challenges of supply chain management and discuss the solutions offered by the e-SCM platform. Users had the opportunity to share their experiences, express their needs and together identify optimized practices to strengthen the productivity and efficiency of their operations.
It has now been over a year since our user club was created. Since then, 3 workshops have been carried out on various themes: Packing list, Transport, document management, version upgrade, production indicators, etc.
With more than 80 participants in total, we are happy with the dynamic that emanates from these collaborative work spaces. Our customers are committed to sharing their feedback on the use of the solution, best practices and the key points they would like to see evolve.
We remain attentive and offer them concrete solutions when it is beneficial for the entire e-SCM community.
A survey was carried out among users of the e-SCM solution, in particular among suppliers in 2024. We asked them in particular what they thought of e-SCM.
For them,
e-SCM allows them to:
Among the highlights of this day, the presentations of the new features of version 13 of the platform aroused keen interest.
e-SCM Solutions has introduced significant improvements:
These developments illustrate e-SCM Solutions' commitment to providing practical and efficient tools to optimize its customers' supply chains.
Throughout the day our customers representing brands such as AIGLE, RIP CURL, PETIT BATEAU, CHANTELLE or BELLEROSE, were able to discuss their feedback. Several users took the floor to explain how the e-SCM solution has transformed their approach to supply chain management.
The testimonials highlighted the concrete benefits of the platform, such as reduced delivery times and increased visibility across operations. These discussions highlighted various use cases, demonstrating the versatility of the platform to meet specific needs.
The e-SCM Solutions customer day in Saint-Jean-de-Luz was a great success, offering a dynamic, convivial moment rich in discussions around current issues in the fashion and luxury supply chain. This type of event is essential to build strong relationships with our customers, better understand their challenges and adapt the solutions offered to their evolving needs.
We thank all participants for their presence and their contributions which enrich the e-SCM Solutions community. In 2024, e-SCM Solutions will continue to develop and refine its services, always in close collaboration with its users to remain at the forefront of innovation in the management of upstream supply flows.
